At AmbienCure, we strive to provide our customers with high-quality products and reliable service. This Refund & Return Policy outlines the conditions under which returns, replacements, or refunds may be requested.
By placing an order on our website, you agree to the terms described in this policy.
Order Cancellation
Customers may request to cancel an order before it has been processed or shipped. Once an order has been dispatched, it cannot be canceled.
If you need to cancel an order, please contact our customer support team as soon as possible with your order details.
Returns Policy
Due to the sensitive nature of pharmaceutical and health-related products, we generally do not accept returns once an order has been delivered.
This policy helps ensure product safety, quality control, and compliance with health regulations.
However, returns may be considered in certain situations such as:
- The wrong product was shipped
- The product arrived damaged
- The product was defective upon arrival
- The order was incomplete or missing items
If any of these situations occur, please contact our support team within 48 hours of receiving your order.
Refund Eligibility
A refund or replacement may be issued under the following conditions:
- The product received is incorrect
- The item is damaged during shipping
- The item is defective
- The order was not delivered due to shipping issues
To request a refund, customers may be asked to provide supporting information such as photos of the damaged or incorrect product and order confirmation details.
Once the request is reviewed and approved, we will proceed with either a replacement or refund depending on the situation.
Non-Refundable Situations
Refunds or replacements may not be issued in the following circumstances:
- Incorrect shipping address provided by the customer
- Delivery delays caused by courier services or customs processing
- Orders refused at delivery
- Products opened or used after delivery
- Requests made after the allowed reporting period
Refund Processing Time
Once a refund request has been approved, the refund will be processed using the original payment method whenever possible.
Refund processing times may vary depending on the payment provider or bank, but typically take 5–10 business days to appear in your account.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide the following information:
- Order number
- Description of the issue
- Photos of the received product (if applicable)
Our support team will review the request and assist you with a suitable resolution.
Contact Us
If you have any questions regarding our Refund & Return Policy or need assistance with an order, please contact our support team.
Website: https://ambiencure.com
Email: support@ambiencure.com
Our team is committed to providing assistance and ensuring a smooth shopping experience for all customers.